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 Olympic
Kilns packs its merchandise
and ship merchandise so that
it will arrive at its destination
undamaged. Olympic orders are
FOB origin when they leave
our loading dock. This means
we hold the carrier's receipt
that your order left in good
condition. We do not allow
any deductions from invoices
for damaged ware.
It is the receiver's responsibility
to understand and comply with
standard shipping and receiving
practices as described in this
section. The carrier is responsible
for transporting your freight
but not for unloading it. UPS,
DHL and FEDEX will deliver
smaller shipments to your door.
However, for shipments delivered
by freight carrier, a lift
gate is required if you do
not have a loading dock.
If you do not have a loading
dock, a lift gate for transporting
the freight from the truck
to ground level is required
upon delivery. You will need
to request lift gate service
when ordering your kiln from
your Olympic dealer. Otherwise
additional freight charges
will be incurred upon delivery
of freight. It is your responsibility
to move the freight from the
truck to its place of use.
If you do not have a loading
dock, a lift gate for kilns
on pallets no larger than 6
Ft. x 6 Ft., is available for
transporting the freight from
the truck to ground level.
Olympic electric kiln models
FL20 and above cannot be shipped
on pallets as small as 6 Ft.
x 6 Ft. You will need to have
a forklift that can move the
kiln from the truck to the
desired location. If you do
not have access to a forklift,
check the yellow pages for
small moving companies that
can take the freight off the
long distance carrier and move
the freight to the desired
location. Give any prospective
mover a physical description
of the kiln, the weight, and
inform them that it is designed
to be picked up with a pallet
truck or forklift only. Check
several sources for quotes
so that you can get the best
price.
 You have the option of refusing
delivery if the freight appears
to be damaged. Check the count
of the items ordered, and note
on the carrier's delivery receipt
any shortages. If any damage
appears on outside of package,
have the driver inspect the
packages and note on the carrier's
delivery receipt the damage.
Immediately after delivery,
open all cartons to determine
if there is any concealed damage.
- Retain all damage items
with their packaging
- Call
carrier to report damage
and request an inspection
within 24 hours. If a call
is made later than 36 hours,
the carrier can deny your
claim.
- Confirm
call in writing by registered
mail and keep a copy for
your records.
Make
sure the damaged items have
not been moved from the receiving
area prior to discovery of
the damage. Allow the inspector
to inspect damaged items, cartons,
inner packing materials and
freight bill. Be sure to retain
your delivery receipt, it will
be required as supporting documentation
when a claim is filed. Once
the inspector has filled out
the inspection report, read
it carefully and make sure
you agree with the report.
Unless repairs will be completely
satisfactory, be sure the inspector
requests replacement on the
inspection report otherwise
a new item cannot be ordered
to replace what can be repaired.
Continue
to retain damaged merchandise
even though the inspection
has been completed. Damaged
items cannot be used or disposed
of without written permission
from the carrier. Do not return
damage items to the shipper
without written authorization
from the supplier. If damage
items are picked up by the
carrier for salvage secure
the receipt.
- Your carrier's
loss or damage claim form
- Shipper's original invoice
or copy
- Original bill of
lading
- Original paid freight
bill
- Carrier's inspection
report
- Repair invoice
It is the customer's responsibility
(as consignee) to file any
claim. Olympic Kilns is willing
to assist you in collecting
claims but this willingness
does not make us responsible
for collection of claims or
replacement of materials damaged
or lost.
OLYMPIC KILNS CANNOT MAKE
FREIGHT CLAIMS FOR CUSTOMERS. |
After Carrier Inspection
